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  • Introduction to Data
  • Track your video engagement and performance
  • Make API requests
  • Set up alerts
  • Make your data actionable with metadata
  • Track autoplaying videos
  • Extend Data with custom metadata
  • Track CDN for request metrics
  • See how many people are watching
  • Build a custom integration
  • Understand metric definitions
    • Viewer Engagement
    • Overall Viewer Experience
    • Playback Success
    • Startup Time
    • Smoothness
    • Video Quality
  • Export raw video view data
  • Ensure privacy compliance
  • Mux Data FAQs
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Viewer Engagement

Engagement metrics help you track the success of your videos by measuring how many people are watching and for how long.

Viewer Engagement Dashboard

Views

Views counts the total number of views that started during the selected time interval. This is calculated differently from the views in Quality of Experience metrics, which counts the total number of views that ended during the selected time interval.

Unique Viewers

Unique Viewers counts distinct viewers based on the start time of the associated view, using Viewer ID to determine uniqueness. If a Viewer ID isn't provided, the default Viewer ID generated by the Mux SDK is used. We recommend setting a meaningful, anonymized Viewer ID to get an accurate Unique Viewer count. The Viewer ID should not use any value that contains personally identifiable information (such as email address, username, etc).

Playing Time

Playing Time is the total time (in hours) that viewers watched playing video, and excludes rebuffering, seeking, and paused time.

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